My movers won't unload unless I pay more than the estimate. What do I do?
On an interstate move, federal rules cap what the mover can demand at delivery. With a non-binding estimate, you only have to pay 110% of the estimate to get your goods. With a binding estimate, you pay the binding price plus any added services you agreed to. Any other charges must be billed to you later. The mover bills them about 30 days after delivery, and you then have up to 30 days to pay.
Offer the allowed amount, in the form of payment written on your estimate, and do it in writing if you can (a text or email counts). If the mover still won't unload after you offer 100% of a binding estimate or 110% of a non-binding one, it is breaking federal rules.
Call local police and say the mover is refusing to release your goods after you offered the legal amount. Then file a complaint with FMCSA at nccdb.fmcsa.dot.gov or 1-888-368-7238. Federal law sets a civil penalty of at least $10,000 for holding goods hostage, and each day can count as a separate violation. Your state attorney general can also enforce these federal rules.
Local moves inside one state follow state rules. Call your state's consumer protection office or moving regulator to ask what the mover can charge at delivery.
Source: FMCSA, Protect Your Move FAQ; FMCSA, Your Rights and Responsibilities When You Move; 49 CFR 375.405, 375.407, 375.807; 49 U.S.C. 14915, 14711 · Checked October 2026