The Packed Rabbit

Moving answers · When a mover lets you down

Where do I file a complaint against a moving company?

For an interstate move, file with FMCSA's National Consumer Complaint Database at nccdb.fmcsa.dot.gov. You can also call 1-888-368-7238, Monday through Friday, 8 a.m. to 8 p.m. Eastern. A complaint can trigger a federal investigation, but FMCSA can't recover money for you or settle your claim.

Your state attorney general can also enforce federal moving rules. For a move within one state, contact your state's consumer protection office or the state agency that licenses movers. In New York, that is the Department of Transportation. In Massachusetts, it is the Department of Public Utilities.

If you think it was a scam, also report it at ReportFraud.ftc.gov and to local police. Before filing anywhere, put your complaint to the mover in writing and keep a copy.

Source: FMCSA, How Do I File a Complaint Against a Household Goods Mover or Broker; FTC, Avoid Scams When You Hire a Moving Company; NY Department of State, Consumer Alert on Moving; Mass.gov, Protect Your Money and Belongings; 49 U.S.C. 14711 · Checked October 2026

The Packed Rabbit does this for you

Free, unlimited boxes, works offline, and nothing leaves your phone. This answer is built into the app too.

Open the app

More on when a mover lets you down

My movers won't unload unless I pay more than the estimate. What do I do?My movers missed the delivery date. What are my rights?The mover denied my damage claim or offered almost nothing. What now?How do I know the weight the movers charged me for is real?What is storage-in-transit, and what happens if my stuff stays in storage too long?