How do I check an international mover?

International movers answer to the Federal Maritime Commission, not the agency that licenses movers between states. They must be licensed and bonded — $50,000 for an ocean freight forwarder, $75,000 for a US shipping company that issues its own bill of lading (an NVOCC). The bond is there to pay you back if things go wrong. Look the company up on the FMC's list before you pay anything.

Warning signs: no physical address, a quote without an in-person survey, a price far below the others, no credit cards, or a cancellation penalty over 30%.

Get written estimates from several after a survey. Ask whether port terminal charges are included — they're often left out — and whether the mover handles customs. You generally pay the destination country's duties.

Delivery dates only count if they're in the contract. Many movers won't insure what they didn't pack, and some marine insurance only pays if the whole ship is lost — get the policy in writing.

Problems: the FMC's consumer office mediates for free. Send form FMC-33 to complaints@fmc.gov, or call 202-523-5807.

Source: Federal Maritime Commission, Consumer Affairs and Dispute Resolution Services · Checked October 2026